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Contact

Xtreme Pro Apparel
13015 County Road 16
Fort Lupton, Colorado 80621

3033279316
http://www.xpagear.com
customercare@XPAgear.com

Xtreme Pro Apparel

Antelope Crossing Middle School

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Terms and Conditions

⚠️ IMPORTANT NOTICE – PLEASE READ ⚠️ 🔥 FINAL DETAILS – NO CHANGES! ✅ **All details are FINAL!** Xtreme Pro Apparel **is not responsible for spelling, incorrect colors, number, or size errors** in personalizations. We print **EXACTLY as entered** – **double-check your submission!** ⏳ ORDER PROCESSING & TURN TIMES 📌 **Custom Orders:** Standard **3-5 week turn time** (from payment date). Most orders ship in **3-4 weeks**. 🚀 **Rush Orders:** Available upon request with a rush fee. **50% of the rush fee is non-refundable.** 📦 **Team Store Orders:** Ship in **15-25 business days** after store closes. Team store managers receive all items. 🔹 **Size Kits Available** – Request from your sales rep **before ordering** (same turn times apply). 🔹 **Team Store Minimums:** Non-sublimated items under **12 pieces will be refunded**. 🚚 SHIPPING INFORMATION 📅 **Orders Ship Monday – Friday** once full payment is received. POs are accepted by XPA, but invoices must be paid in full before shipments are released. 📦 **Team Orders:** Shipped when **entire order is complete** unless otherwise specified. 📬 **Shipping Costs:** Based on weight, dimensions & location. 💬 **For shipping questions:** Contact orders@xpagear.com. 🎨 ARTWORK & COLORS 🖍 **3rd Party Designs (TIF Files):** No color matching – what you submit is what prints. 🎨 **Color Adjustments:** If we recreate your artwork, **it may take up to 7-10 days** unless working files are provided. ⚠️ **PMS Colors:** Colors may vary slightly depending on fabric, monitor display, and sublimation process. ✅ **Final Mockups:** The last approved mockup is **FINAL**. Changes must be made **before submitting your purchase order**. ❌ RETURNS, CANCELLATIONS & WARRANTY 🚫 **ALL CUSTOM ORDERS ARE FINAL – NO RETURNS OR REFUNDS.** 🔧 **Defective Items:** Covered under warranty for **material or workmanship issues** only. No changes to **artwork, quantity, sizes, or names** post-production. 🛑 **Canceled Orders:** Subject to a **15%+ restocking fee** (excludes custom items & team gear). 💰 **Custom Order Deposits:** **50% deposit is non-refundable** if order is canceled. 🏷️ XP LOGOS & BRANDING 🔹 **XP Logos are permanent** on all artwork for branding & trademark purposes. We **cannot remove, change, or distort logos** on retail orders. 🔹 **Bulk, wholesale, and vendor pricing available** on a case-by-case basis. 🛡️ MASK & SAFETY PRODUCT DISCLAIMER 😷 **Masks are FINAL SALE – No returns, refunds, or exchanges.** 🦠 **Not a medical-grade product** – designed to inhibit droplet transfer. ⚪ **Earpieces are black or white based on availability.** ## 📜 FINAL AGREEMENT & LEGAL NOTES ✔️ **By approving the quote or submitting payment, you agree to all terms, including artwork accuracy.** ⚖️ **Colorado is the proper venue for legal disputes.** 📩 **Need more info? Visit** www.XPAgear.com and fill out a form, **or email Orders@xpagear.com.**

Refund Policy

Please read your invoice terms for the policies on refunds and exchanges on your custom-made items. XPA Gear does not currently offer refunds, returns, or exchanges for custom-ordered items.

Delivery Policy

All orders are shipped within business hours Monday – Friday. The shipping provider information and tracking number are provided by the shipping carrier and will be provided when the product has been shipped. Orders are not released until the payment is received in FULL. The rate charged for shipping is based on the weight of the product and your location. If you have any questions about your shipment, please contact us with your inquiries at the information listed on our website or directly via: orders@xpagear.com.

Privacy and Security Statement

We value and respect the privacy of our customers. While operating our business and interacting with you, we collect, use, and share personal information in order to process and fulfill your orders. To learn more about how information relating to your orders is collected, used, shared, and to see the choices and rights available regarding your personal information please visit: /privacy

Secure Checkout Policy

When you place orders on our websites or through our mobile applications, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information. While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet.